PLP Certification Program
Program Description
In order to provide comprehensive and on-going Primary Line VoIP certification, Pannaway has developed an interoperability specification test suite specific to each category of equipment. Pannaway has also constructed a dedicated lab facility in its Portsmouth, New Hampshire headquarters. This lab, the Primary Line Partner Lab (PL2), is operated by Pannaway technicians and is equipped to house and test multi-vendor solution elements from the following types of equipment vendors:
- Softswitches
- Media Gateways
- Feature Servers
Additionally, in an effort to promote market growth, Pannaway Primary Line Partners (PLP) will have the opportunity to participate in numerous marketing and sales activities (described in detail below) which include press releases, dedicated web pages, trade show signage and demonstrations, joint seminars, reference selling and support escalation procedures.
Interoperability Testing and Certification
Equipment PLPs submit products to Pannaway's PL2 or remotely connect to the PL2, to perform testing.
Test Plan Pannaway and PLPs develop and document certification test plans. Test plans can be modified moving forward to reflect new solution capabilities introduced by either party.
Certification Publication Upon successful completion of Primary Line VoIP interoperability testing, Pannaway will highlight each PLP in Primary Line VoIP literature and on the Pannaway web site as a "Certified Partner".
Joint Marketing and Sales
Pannaway Web Site
Pannaway will create web pages that describe each PLP's interoperability certification including a solution or company description with links to partner's home page.
Partner Web Site
PLPs will place the Primary Line VoIP Certified logo on their web site with a link that goes directly to the Pannaway web site.
Pannaway Web Portal
Pannaway will maintain a secure web portal that is accessible to registered customers. Information that can be obtained will include successful test data (products under test, date certified, equipment models and revision levels used in test, etc.), product release notes, etc.
Trade Shows
Pannaway will proudly display certified PLP logos at all major trade shows and PLPs will display the Pannaway Primary Line Certification logo at trade shows.
Reference Selling
Pannaway sales presentations will include PLP certified partners. In addition, Pannaway sales and marketing will be instructed to inform current and prospective customers that each PLP has achieved testing certification and is interoperable with the Pannaway Primary Line VoIP access solution.
News Releases and Newsletter
Pannaway will develop a news release and associated PR activities to promote each new PLPs successful interoperability certification. Pannaway will also highlight each new PLP in its monthly newsletter which goes out to over 1000 IOCs and engineering consulting firms.
Installation, Support and Training
Outbound Support Escalation Procedures
Pannaway and each certified PLP will develop mutual customer support escalation procedures in order to provide customers with a more tightly integrated solution.
Inbound Support Escalation Procedures
PLPs will enjoy a dedicated relationship manager along with premier technical support and escalation.
Training
PLPs will have the opportunity to participate in ongoing web-based and on-site training events hosted by Pannaway.
